Booking terms

Draft to be reviewed before final publication (accountant / legal adviser).

Service provider: Davide Tomio, [address — to be added], VAT [VAT no. — to be added], licensed tour guide ([licence no. — to be added]).

Services and prices

Services, duration, languages and prices are those shown on each tour page at the time of booking. "Per person" tours are group visits with fixed departures; "per group" services are private and the price covers the whole group. Entry tickets, transport, food and drink and tips are not included unless stated.

Booking and payment

A booking is confirmed when you receive the confirmation email, with the PDF voucher to show at the meeting point. You can pay online (by card and other electronic methods). Approved B2B partners can pay by invoice and bank transfer as agreed.

While you complete a card payment the time slot is held for a limited time; if the payment fails the slot becomes available again.

If you need an invoice, enter your billing details when booking: it is issued as an electronic invoice under the applicable rules.

Discount codes

A discount code applies under the conditions shown when it was issued (validity period, services, minimum amount, number of uses) and cannot be combined with other codes. It cannot be exchanged for cash. If you cancel within the free cancellation period, the code can be used again while it is valid.

Gift cards

A gift card has an amount in euros, is valid for services bookable on the website for 24 months from purchase and can be used across several bookings until the balance is used up. It is non-refundable and cannot be exchanged for cash, and any remaining balance at expiry is not due. If you cancel in time a booking paid with the card, the amount goes back onto the card. A gift card can be given to anyone. If you bought it online and have not used it yet, you may withdraw within 14 days of purchase by writing to info@davidetomiovenice.it.

Multi-day programmes

For stays of several days you receive a tailor-made proposal with dates, times, contents and price. The proposal is valid until the date shown: by accepting it and paying the requested deposit the programme is confirmed and the dates are reserved. Cancellation terms and deposit refunds are stated in the proposal.

Cancellation and refunds

  • Private customers: free cancellation with a full refund up to 2 days before the service starts (some services may differ: this is shown when booking). After that, no refund applies.
  • Agencies, DMCs and tour operators: free cancellation up to 3 days before the start (unless different terms are shown in the partner account). After that the service is due in full.
  • “Bring a friend”: if the person who sent the invitation cancels after the friend has booked with their link, the discount the friend received is deducted from the refund (if the booking has not been paid yet, that amount remains due). Invitation links not yet used are no longer valid.
  • Cancellations are made from the link in your email or from the partner area. Refunds go back to the original payment method.
  • For leisure services on a specific date, the statutory right of withdrawal under the Italian Consumer Code (art. 59) does not apply.

Reviews

After the service we may write to you once to ask for your opinion: it is optional and nothing changes if you do not reply.

Bad weather and force majeure

Tours run in the rain. In truly adverse conditions (weather warnings, exceptional high water, strikes or other force majeure) we agree a new date with you or refund in full.

Punctuality and conduct

Please arrive at the meeting point on time: the guide waits 15 minutes at most. Late arrivals are not entitled to a refund. Minors must be accompanied and remain the responsibility of their parents or carers. Out of respect for the place and other guests, the guide may end the service in case of improper behaviour. For services where you choose the meeting point (for example your hotel), if you write nothing we meet at Campo San Luca.

Complaints

Write to info@davidetomiovenice.it: we will always look for a shared solution. You remain free to contact the competent authorities.